1. 🎯 GO-LIVE Summary
| Phase | Production Live · Q6 cert |
| Date | Monday 1 March 2027 · 6am cutover window |
| Tenants at GO-LIVE | 4-5 clinics from onboarding cohort + Doc Zam = 5-6 tenants |
| Modules in production | All 9: M1, M2, M3, M4, M5, M6, M7, M8, M9 |
| Personal Assistants live | 4: Patient (M1), Doctor (M2+M4), Pharmacy (M5), Admin (M7) |
| Inference | Hi-End on-prem · OpenAI cloud burst as failover only |
| First post-launch milestone | 31 Mar 2027 · 30-day production review |
2. 📊 11-Month Recap
309
Days from approval to GO LIVE
9
Modules · M1-M9
9
Sprints + 4 phases
6
Quality gates Q1-Q6
5-6
Tenants live
~180pp
Compliance pack
0
P0 safety events in pilot
100%
Audit coverage
3. 🚦 T-7 Day Preflight (22-28 Feb)
- T-7 (Mon 22 Feb): Q6 gate dry-run · all evidence rehearsed
- T-6 (Tue 23 Feb): Final pen-test retest letter received · attestation signed
- T-5 (Wed 24 Feb): All tenants notified of cutover window · staff schedules confirmed
- T-4 (Thu 25 Feb): Backup verification — restore drill on staging from prod backup
- T-3 (Fri 26 Feb): Code freeze 5pm Friday · only P0 hotfix allowed weekend
- T-2 (Sat 27 Feb): Final monitoring dashboard polish · alerting tuned · rota confirmed
- T-1 (Sun 28 Feb): Q6 gate decision day · MOH feedback closed · GO/NO-GO call
- T-0 (Mon 1 Mar 6am): GO LIVE — production cutover begins
4. ⏰ GO-LIVE Day Plan (1 Mar 2027)
06:00Cutover Window Opens
Eng Lead + DevOps + Founder on-site (or war room). Code-freeze tag pushed. Last DB backup taken.
Eng Lead + DevOps + Founder on-site (or war room). Code-freeze tag pushed. Last DB backup taken.
06:15DNS + Certificate Cutover
Production cert applied · DNS TTL flipped. Staging frozen as fallback.
Production cert applied · DNS TTL flipped. Staging frozen as fallback.
06:30Multi-tenant Smoke Test
Each of 5-6 tenants smoke-tested · login · M1 chat · M4 audio sample · M5 dispense · M7 invoice · M9 audit.
Each of 5-6 tenants smoke-tested · login · M1 chat · M4 audio sample · M5 dispense · M7 invoice · M9 audit.
07:00Doc Zam Clinical Sign-Off
Doc Zam runs 1 live test encounter end-to-end on production · clinical sign-off written.
Doc Zam runs 1 live test encounter end-to-end on production · clinical sign-off written.
07:30Tenant 1 (Doc Zam) Live
First clinic opens · first real patient encounter on production. Monitor real-time.
First clinic opens · first real patient encounter on production. Monitor real-time.
08:00Tenants 2-5 Live (staggered 15 min)
One tenant every 15 min · monitor each · rollback ready per-tenant.
One tenant every 15 min · monitor each · rollback ready per-tenant.
09:00All Tenants Live · Stability Watch
All tenants production · 4-hour intensive monitoring · daily standup at noon.
All tenants production · 4-hour intensive monitoring · daily standup at noon.
12:00Noon Standup · Status Call
All-hands status · every tenant green/yellow/red. Founder communicates externally.
All-hands status · every tenant green/yellow/red. Founder communicates externally.
15:00Doc Zam End-of-Day Clinical Review
15 sample encounters reviewed · clinical accuracy · no surprises.
15 sample encounters reviewed · clinical accuracy · no surprises.
17:00End-of-Day Standup · Day-1 Closeout
Day-1 metrics: encounters · sign-offs · safety events · uptime · NPS sample · escalations · open bugs.
Day-1 metrics: encounters · sign-offs · safety events · uptime · NPS sample · escalations · open bugs.
22:00Backup Snapshot · On-Call Hands Over
First production-tier backup · on-call eng covers overnight · escalation chain printed.
First production-tier backup · on-call eng covers overnight · escalation chain printed.
5. 📞 On-Call Rota
| Shift | Owner | Backup | Escalation |
|---|---|---|---|
| P0 Tech (24/7) | Eng Lead (week 1) · rotating thereafter | BE Dev 2 | Founder |
| P0 Clinical (business hrs) | Doc Zam | Backup clinical advisor | Founder |
| P1 (8am-10pm) | BE rotation | FE rotation | Eng Lead |
| P2 (8am-6pm) | QA | Onboarding Lead | Eng Lead |
Response targets: P0 ack < 15 min · resolve < 4h. P1 ack < 1h · resolve < 24h. P2 ack < 4h · resolve next sprint.
6. 📡 Production Monitoring
- Realtime Dashboard: Filament page · per-tenant uptime · queue length · LLM latency · error rate · DDI flags · sign-off coverage
- Telegram Alerts: P0 page (Eng Lead + Founder) · LLM error > 3% · sign-off slip > 24h · DDI false-negative · cross-tenant access attempt
- Daily 5pm: Doc Zam clinical case review · 5 random encounters · 1 random ADR if any
- Weekly Friday: Cohort all-hands with all tenants · metrics walkthrough · friction points · roadmap
- Monthly: Compliance review · NPRA submission audit · MyInvois reconcile · pen-test interim
- Quarterly: External advisor review · model governance audit · DR drill
7. 📅 First 30 Days (1-31 Mar)
- Week 1: Stability watch · daily clinical review · zero non-essential changes
- Week 2: First post-launch retro · open bugs triaged · doc Zam clinical case panel review
- Week 3: 6th tenant onboarding kicks off (if confirmed)
- Week 4: 30-day production review · metrics published · first iteration sprint planning
- Throughout: 0 framework changes · 0 schema migrations · only bug fixes + small UX polish
8. 📈 Scale Roadmap (Q2-Q4 2027)
| Quarter | Target tenants | Focus |
|---|---|---|
| Q1 2027 (Mar) | 5-6 | Production stability · zero-incident steady-state |
| Q2 2027 | 10 | Onboarding cadence · 1 clinic/2 weeks · WAHA marketing |
| Q3 2027 | 20 | Multi-state expansion · second Hi-End server (load shed) · third party integrations |
| Q4 2027 | 40+ | Self-service onboarding · partnership channel · MOH partnership exploration |
9. 🤝 SLA + Pricing
- Uptime SLA: 99.5% rolling 30-day · service credit if breached
- P0 incident response: Ack < 15 min business hrs · < 30 min after-hours
- Data residency: All data on Malaysian-soil servers · cross-border opt-in only with audit
- Pricing tiers: Per-tenant monthly subscription · usage-based for AI inference · transparent per-encounter cost
- Implementation cost: One-time onboarding fee · waived for first 5 cohort clinics
- Exit clause: 30-day notice · full data export in FHIR R4 + standard formats · audit logs portable
10. 🏛️ Governance Model
- Clinical Advisory Board: Doc Zam (chair) + 2 external clinicians · quarterly review
- AI Governance Committee: Eng Lead + Doc Zam + Compliance Lead + 1 external AI ethics advisor · monthly
- Tenant Council: 1 rep per tenant clinic · monthly product feedback session
- Annual external clinical safety audit (independent firm)
- Annual external pen-test (CREST-accredited)
- Quarterly DR drill (full restore from offsite backup)
- Continuous: M9 audit log monitored · cross-tenant access alerts · model version tracking
11. 🎉 Phase Closeout
After 30-day production stability (31 Mar 2027), formally close MediEco v1.0 build phase.
- Build retro: full team · 11 months of lessons learned · captured in repo
- Doc Zam thank-you ceremony · clinical advisor recognition · clinic partner recognition
- Public case study (with consent): "From Doc Zam mock to 5-tenant production in 11 months"
- Pitch deck v2: replace projections with actual outcomes for next round of clinic onboarding
- v1.1 roadmap planning: which modules to deepen · what new use cases to attempt · BD prioritisation
- Compliance Lead transitions to ongoing operations role · pen-test annual cadence locked